Frequently Asked Questions
Answers on TV mounting, soundbar installation, security camera troubleshooting, and TV reinstallation — from what people ask us most, and what most homeowners want to know before booking.
TV Wall Mounting
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Most installers center the TV so the middle of the screen sits about 42–48 inches from the floor, which puts it at eye level for someone seated on a standard sofa. The right height still depends on your seating distance, furniture height, and room layout, so it's worth measuring your own space before drilling.
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For anything larger than a small TV, at least two mounting points should land on solid framing, typically wood or metal studs. Heavier TVs or full-motion mounts benefit from hitting every stud the bracket allows, since the wall material alone usually can't support the pull-out weight.
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Lightweight TVs can sometimes be hung using heavy-duty toggle or molly anchors rated for drywall, but this isn't recommended for larger screens or tilting/full-motion mounts. Anchoring into studs is the safer standard for anything above roughly 32 inches.
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It varies by model, but most full-motion mounts are rated anywhere from 55 lbs up to 150+ lbs, with the exact rating printed on the mount's spec sheet. Always match the mount's weight and VESA rating to your specific TV before installing.
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Yes, with the right hardware and attention to heat — brick, stone, and tile all require different anchors than drywall, and cable routing usually needs to go around, not through, a firebox. Viewing angle is also worth planning for, since fireplace mounts often sit higher than eye level.
Soundbar & Home Audio
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Directly below or above the TV, as close to center as possible, works best for keeping dialogue and sound imaging aligned with the picture. Placement too far to one side can make audio feel disconnected from what's on screen.
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Yes — soundbars can be attached to the same bracket as the TV so they move together, or mounted separately flush to the wall just beneath the screen. The right method depends on the soundbar's own mounting hardware and the wall surface.
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HDMI-eARC (Enhanced Audio Return Channel) sends high-resolution and object-based audio, like Dolby Atmos, from the TV to a soundbar over a single cable. It's not strictly required for basic sound, but it's the cleanest single-cable setup for modern surround formats if both devices support it.
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In most cases, yes — power, optical, and HDMI-eARC cables can be routed behind drywall using an in-wall rated cable kit, similar to how TV wires are concealed. Where in-wall routing isn't possible, a paintable surface cable track is the usual alternative.
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Not necessarily — many soundbars include enough bass response for everyday viewing. A separate wireless subwoofer is worth adding for deeper low-end on movies or music, and most can be placed anywhere in the room since bass isn't very directional.
Security Camera Troubleshooting
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The most common causes are weak Wi-Fi signal strength at the camera's location, IP address conflicts on the network, or a router that periodically drops connected devices. Moving the camera closer to the router or switching to a wired PoE connection often resolves repeat disconnections.
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This is usually caused by a failed infrared cut filter, dirty or fogged IR LEDs, or a low-light sensor setting that needs adjusting. Reflective surfaces like glass or nearby lights can also wash out night vision even when the hardware is working correctly.
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Start by cleaning the lens, since dust and moisture are the most common causes. If the image is still soft, the focal length may need adjusting, or the camera may be catching glare from a nearby light source or window at certain times of day.
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Missed alerts are often tied to motion sensitivity settings being too low, notification permissions disabled on the phone, or a spotty connection between the camera and the cloud service. Checking the app's motion zone and sensitivity settings resolves most cases.
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This points to a hardware or connection issue rather than a software one — a failed power supply, a damaged Ethernet or coaxial cable, or a faulty sensor are the usual suspects. Testing the cable run and power source is the first troubleshooting step.
Reinstallation, Moving & Wall Repair
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Often, yes, as long as the mount is undamaged and rated for your current TV's size and weight. It's worth inspecting the hardware and anchors for wear before remounting, especially if it's been in place for several years.
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Small lag screw holes are typically filled with spackle or joint compound, sanded smooth, and touched up with paint. Larger holes from anchors or junction boxes may need a drywall patch before the wall is ready for paint or a new mount location.
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Yes, this is a standard part of relocating a TV, whether it's moving room to room or to a new home entirely. The main considerations are protecting the screen during transport and confirming the new wall location has proper stud support or anchoring.
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The new anchor points should land on solid framing or properly rated anchors, and any patched drywall should be fully cured before drilling. It's also a good time to verify the mount hardware itself hasn't been damaged during removal.
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Generally not recommended — anchors can loosen or weaken over time, especially in drywall, and reusing them risks the mount pulling free under weight. Fresh anchors rated for the new TV and mount combination are the safer choice.
Pricing, Scheduling & Service Area
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Pricing typically depends on TV size, mount type (fixed, tilting, or full-motion), wall material, and whether in-wall wire concealment is included. Getting a quote based on your specific TV and wall type is the most accurate way to know the cost upfront.
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A standard quote usually covers the labor to mount the TV, basic cable management, and testing the setup before the technician leaves. Add-ons like a full in-wall wire concealment kit, soundbar installation, or a new bracket may be quoted separately.
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Yes — same-day and next-day service is available across Dallas, Collin, Denton, and Tarrant counties, subject to technician availability. Calling (469) 294-3009 is the fastest way to confirm same-day openings in your area.
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Coverage includes Dallas, Plano, Frisco, McKinney, Highland Park, University Park, Arlington, Irving/Las Colinas, Richardson, Garland, Southlake, and Fort Worth, plus surrounding DFW suburbs. If your city isn't listed, it's worth calling to confirm.
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Either works — a mount can be supplied and matched to your TV's size and VESA pattern, or an already-purchased mount can be installed. Letting the technician know in advance which situation applies helps make sure the right hardware is on hand.
Warranty, Insurance & Trust
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Yes — installations are fully insured and backed by a workmanship warranty and a 100% satisfaction guarantee. The team brings 20+ years of combined industry experience across TV mounting, audio, and smart home installation work.
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A workmanship warranty is standard practice among reputable TV mounting companies, meaning the installer stands behind their labor if a mount or bracket issue shows up after the job. It's worth confirming what's covered, and for how long, before booking.
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Many established providers do, since it reflects confidence in the quality of the installation. A guarantee is a good sign to look for when comparing quotes, alongside insurance coverage and verified customer reviews.
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There's no single required license for TV mounting nationally, so hands-on experience with different wall types, mount hardware, and low-voltage wiring matters most. Technicians who also handle security camera and smart home setups tend to be comfortable with a wider range of scenarios.
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Clearing the wall area and nearby furniture, having the TV and any existing hardware accessible, and knowing roughly where you'd like the screen positioned all help the appointment move quickly. If wire concealment is planned, confirming the outlet location in advance is useful too.